Karen,
We value and appreciate all comments, even the criticizing ones. We know that alli might not be for everyone, and we state this directly in the advertising.
The reason that we have our 24 hours post moderation policy is because some issues may take longer to respond to because they involve further research.
I am sorry if you feel as if your opinions are not being addressed because they are not the "desired" ones. I assure you, there are plenty of critical posts on the message boards by others. We appreciate this feedback and will use it when discussing future enhancements.
Lastly, there are plenty of benefits of the message boards. For example, they have recently been enhanced to include many new forums that facilitate a more dynamic message board community. We are working to have these messages posted in a more timely fashion for a smoother line of communication between members and moderators.
I hope that this cleared some of your frustration, and if you have any further questions or comments about the online portion, please feel free to discuss them here.