It has been brought to our attention that there are several issues that many users are identifying repetitively. In order to help you in your search for an answer, here are some of the issues (each in bold and underlined for an easy scroll search) that we are currently aware of and in the process of resolving.
i try to enter my info into "my progress" and it won't let me...
The "my progress" area is not a place for you to enter your information about your weight. This section will be automatically updated by the system based on the questions you answer during your weekly check-ins, such as your current weight, your calorie intake, your fat intake, and your...
i've been logging my activity, but it's still saying i haven't...
activity, which until your fifth check-in will read:
You haven't entered any data to chart this progress yet."
During your fifth check-in, you will be asked questions about your activity. After this check-in, the activity portion will begin to chart data from your check-ins.
i can't check-in today...
There is a gap between when you register your product code and when your first check-in day.
(You may now want to look at a calendar as a visual.) Say, for example, you registered your product on Tuesday, 7/24 and selected your diet start date to be the same. You want to diet some before you begin taking alli, so you chose to start taking the capsule on Friday, 7/27. During your registration, you selected your check-in days to be Wednesday, middle of the week, easy to remember. You would now assume that your check-in date would be Wednsday, 8/1. However, since your check-in records your weekly progress, by the 1st, you haven't had a full week for it to record. Therefore, your check-in will be on Wed, 8/8.
i can't find where to change my login name/ calories/fat grams...
The username,start height, start weight, diet start date, and capsule start date are all locked once you complete your registration process. This is why there is an "edit" option provided when you register, in case you enter incorrect information or decided to change it.
The calorie/fat grams are calculated based on your weight and amount of activity you entered during registration. There is not a way to change them if you think you should or were recommended to follow a different diet. This is, however, being looked into for future enhancements.
i can't enter my actual weight...
At this time, fraction of pounds are not recorded. We understand that this is very important to many of you. Modifying this has been suggested for future enhancements.
Last, but not least,
where is my post?...
Our moderators have 24 hours to post messages. If it is a specific question, some extra time may be needed in order that they provide you with the most precise answer to your question. Some posts may not make it onto the message boards due to content that is against the Comment and Response Policy. If there are many posts addressing one topic (this applies more so to the technical forums) not all of them will be posted and instead we will answer with one post.
Please be patient as we are trying our best to make sure all of your suggestions, problems, and opinions are addressed.