I have missed check-in for the second week in a row due to an error message that comes up when I go to www.myalliplan.com. Of course I have not stopped receiving the reminder emails letting me know that I've missed check-in. Is there an issue with the web page? Please help because I am falling behind in charting my progress. Thanks Paula R. Miller

Please be sure that you are signed in to www.myalli.com.

 

We’re sorry, but myalli.com is experiencing an error. Please try again at a later time. return to home

This is the message I get everytime I try to check in.  I can get into my alli plan but not able to check in. I have tried about 7 times tonite. I think I will give up now! lol! Any suggestions? All help in appreciated. thanks

Are you going straight to your myalliplan page? When you get this error message, in the top right-hand corner it will say "sign in". Click there, enter your login information, and you should be able to complete your check-in.

 

I've e-mailed in the contact us and problem areas, I got ahead of myself and threw away the welcome book in my starter kit before I realized I needed it to register...is there anything I can do? I'd rather not have to buy another starter kit just for the code when I've already purchased one?

 No worries, just call the customer service line at 1-877-4myalli (469-2554) M-F, 10:00 a.m. – 6:00 p.m. ET, and they should be able to help you.

Sept 23, 2009, I can't get into Alli, to do my check in... says " Server error"   Have they changed servers, and not informed us?

 Paula,

I am not sure what error you are getting exactly. 

Please try these steps and let us know if they clear the error:

 

1.  Clear your internet browser history.  You can see steps to do this by going here.  I was not sure which version you use.  http://www.wikihow.com/Clear-Your-Browser's-Cache

 

2.  After doing that.  Reopen browser and try again. 

 

 Are you still receiveing this error?

Servers are up and I cannot recreate the error.

Try these steps:

1.  Clear your internet browser history.  You can see steps to do this by going here.  I was not sure which version you use.  http://www.wikihow.com/Clear-Your-Browser's-Cache

 

2.  After doing that.  Reopen your browser and try again.