Circle Picture has reverted back to original
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  • 10-16-2009 10:33 PM
    • please upgrade Flash player
    • Mom_Of_Three_Boys
    • Copper

    Circle Picture has reverted back to original

    Hi i was wondering if anyone can help me. I have my current circle pic, but this was my original one when I set up my account. I updated it to one of me and my baby and it was up for a few days. Now I see that my picture has reverted back! I have tried to update it back to the one of me and my son, but I keep getting a crazy error message. We have the most current flash flashplayer and everything and it still won't work. What happened?




  • 10-17-2009 11:05 AM In reply to
    • please upgrade Flash player
    • Mom_Of_Three_Boys
    • Copper

    Re: Circle Picture has reverted back to original

    Is there anyone that can help me?




  • 10-17-2009 1:18 PM In reply to
    • please upgrade Flash player
    • Mom_Of_Three_Boys
    • Copper

    Re: Circle Picture has reverted back to original

    I see the issue has been fixed, never mind :)




  • 10-17-2009 4:10 PM In reply to
    • please upgrade Flash player
    • Mom_Of_Three_Boys
    • Copper

    Re: Circle Picture has reverted back to original

    Um.... It keeps going back and forth between the 2 images I have uploaded. I want the one of me and my baby!!! Today it has reverted back AGAIN!!!!! What's going on????????




  • 10-19-2009 11:05 AM In reply to
    • please upgrade Flash player
    • alliadmin4
    • Silver

    • Moderator

    Re: Circle Picture has reverted back to original

     

    Hi.  We are reviewing your issue.  It seems the latest photo is not updating on one of the three servers used for the website.  That is why sometimes you see your new one and sometime you see your old.  I have notified our technical team for a fix.

    We appreciate your patience.

    Thank you for your visiting allicircles. 

    If you need to report an adverse event or treatment effect regarding alli, please call us at 1-800-671-2554, M-F 9:00 a.m. – 4:30 p.m. ET (English/Spanish) so we can give you more personalized attention.

    If you’re having technical difficulties with the web site or with your enrollment in myalliplan, please call 1-877-4myalli (469-2554) M-F, 10:00 a.m. – 6:00 p.m. ET (English/Spanish) for assistance.

  • 10-24-2009 5:36 PM In reply to
    • please upgrade Flash player
    • squidmonkie
    • Copper

    Re: Circle Picture has reverted back to original

    alliadmin4:

     

    Hi.  We are reviewing your issue.  It seems the latest photo is not updating on one of the three servers used for the website.  That is why sometimes you see your new one and sometime you see your old.  I have notified our technical team for a fix.

    We appreciate your patience.

     

    I just joined Alli about a week ago, and I had uploaded a pic, but some days I sign in and it is there and some days I sign in and it is not and it shows the generic blue cirle with the sillouette. I am guessing it is a similar issue. Can you help with this?

     

  • 10-26-2009 11:05 AM In reply to
    • please upgrade Flash player
    • alliadmin4
    • Silver

    • Moderator

    Re: Circle Picture has reverted back to original

     Yes, this issue is still being researched for a correction.  We appreciate your patience.

    Thank you for your visiting allicircles. 

    If you need to report an adverse event or treatment effect regarding alli, please call us at 1-800-671-2554, M-F 9:00 a.m. – 4:30 p.m. ET (English/Spanish) so we can give you more personalized attention.

    If you’re having technical difficulties with the web site or with your enrollment in myalliplan, please call 1-877-4myalli (469-2554) M-F, 10:00 a.m. – 6:00 p.m. ET (English/Spanish) for assistance.

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